Our client provides Hen and Stag holidays in the United Kingdom and overseas. They provide a one-stop-shop for any Hens and Stags to build a unique and unforgettable trip of a lifetime.
Our brief was to create a website that targeted Hens and Stags and give them the ability to choose every aspect of their trip. The brief also allowed each member of the group to pay their own account, yet kept the trip unified.
Website
Multi-tasking Premium Website
Portals
Bespoke Client Payment Portal
CRM
Customer/Staff CRM management system
After detailing the package, the organiser was able to input the travellers' name, email and details. Each traveller would then get their own payment account which enabled them to update their own travel information and pay for the holiday. This allowed the Organiser and our client to monitor the booking.
The website brief was taken from precise requirements from the client. After quickly defining the prospect and their needs, each area of the website guided the client into a sales funnel based on a choice of location, activities or dates.
The advanced CRM allowed the client to act on new leads much more quickly than previously, but also, they were able to send specific “canned” emails when required and whilst still using best practices.
The CRM was specifically designed to enhance their workflows, enabling them to process more customers than ever before.
Summary
The Website enabled our client to change, update, add more activities and locations with a few simple clicks. The payment management software allowed multiple users to make a payment without human interaction, thereby sustainably improving productivity, cash flow, and customer satisfaction.
By automating the sales and payment process, our client could expand their services to a wider audience. The automation allowed them to also develop the business on a much grander scale without extra staff. Also, our payment options allowed our client to implement this without the need for a large investment.