Use first principles, not opinions!

What are touchpoints, and how do they work?

Chatting to prospects and customers via a webchat service has become the most popular communication method.

When considering a CRM for your business, here are a few facts that are normally kept behind closed doors. We hope you take from them what you will and it helps you gain more perspective on your CRM requirements.

Business today is so competitive that you need to stand out to compete. Lead generation can use various digital techniques, but the marketing environment constantly evolves.

When you hear about brands like Apple, Tesco, Uber, Amazon, and many others, you probably think about how they managed to grow into the prominent names they are today.

CRM stands for Customer Relationship Manager. It is software that helps business organise their contacts, customers, leads and communication channels, so they are easy to manage.

Backing up your data is something we all know we should do. But the truth is most of us never quite get there!

Transferring to a CRM solution requires some prep work to ensure a smooth transition.

Here’s what you need to do if you want to do it yourself.

When it comes to securing your clients and beating your competition, offering excellent goods or services is half the battle. You must also work on attracting new leads and nurturing existing clients to assure continuous company growth.

If you're a business owner still on paper or Excel, then it is time to invest in automated software to make your life easier.

When it comes to achieving success and driving business on larger scales, you'll need CRM.

I speak to many people who feel their business does not need any software, support or advice to succeed.